Services sector

ISO 9001 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001.

This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.

Working in both the production and service sectors implementing quality management systems under the ISO 9000 international standard has been a very enriching experience for us.   

Within a program supported by the Inter-American Development Bank in South America, to promote business competitiveness, managed by an important National Chamber of Industries, we worked in the service sector in a company of the customs and logistics sector (leader in its sector).  In the two years following certification (by IRAM, Argentina) the company had grown 68% from its original size.   

 

Based on this experience, we subsequently developed a combined management model for this sector with a Sustainable Business Management approach, the implementation of which repeated the company's growth in a percentage very close to that previously mentioned, while integrating environmental and social challenges within the company's business model.  The consistency of the results allowed moving towards the automation of several processes and a robust and sustained market growth.

Productive sector

Plastic waste has become in recent years the most abundant worldwide and also one of the most dangerous. Since the 1950s it has been in our lives forever and is present in practically everything we do.

We have worked with one of the largest plastic injection molding companies, which worked only with virgin raw material and it was clear from the beginning of the consultancy that we were commissioned, that it had one of the best controlled production systems in the context in which it operated. 

After a thorough technical analysis we came to the conclusion that, although recycling is an alternative that does not solve the problem that this material produces in the environment, at least it allowed us to implement a circular economy measure of great size, which not only allowed a significant growth of the company (140% after the first year of implementation), but also significantly improved the environmental impact by integrating a production line with recycled material, and integrated an important milestone in the social challenge, since this line generated a large number of permanent jobs in the production plant and strengthened a value chain at the local and national level. 

Sustainable Technology Validation Process

We are witnessing a profound transformation brought about by exponential technological progress that has not only changed global production patterns, but also many aspects of our lives. This transformation began in the 20th century and has made progress in scientific and technological knowledge, science, technology and innovation an inescapable part of all global investment and development agendas.

In our work agenda we have witnessed such profound changes that, many times, they have left far behind the methods and instruments used in different sectors to measure different aspects of their products. 

What do you do if the technology used is so new that no certifying body is prepared to keep up with the advanced R&D laboratories in developed economies, which are launching (patented) products on the market that show radical innovations of great depth?

We responded to this challenge by designing validation methods for new technologies that, for example, allow us to produce without using water (thanks to fermentation bioengineering) skin care products that do not require any chemical preservatives.

 

How did we do it?  With bioengineering teams and dermatological doctors in cross trials with a very high level of efficacy. What was the purpose of this validation?  To ensure the benefits of these products, protecting the health of consumers, but also to articulate these new technologies in the very new chain of sustainable technologies. 

And this is just one of many examples with photocatalytic products, simulators, etc. 

Last but not least, it is important to mention that we are working since 2007 on Enterprises Sustainable Management Capacity Building processes to support large scale programs and organizations to promote Sustainability Management, using the most updated technology, offering face to face trainings, blended learning and eLearning courses, etc.   Nowadays, we are working to integrate the power of Artificial Intelligence in our Phoenix and Invictus Platforms

BetterKnowledge4all Project

Barcelona - Spain